To attract quality agents, you must be neighborhood based. Neighborhoods offer a robust labor pool, close to eateries, bus stops and doctor offices. The available labor pool is the most significant reason to place your contact center into neighborhoods. The turnover wipes out many contact centers because they can’t find people. Sometimes people just need to get out to change the energy and stress of the day. Being able to go for a walk can change someone’s disposition. Locating contact centers into neighborhoods is easy for employees to get to with a few simple amenities allowing agents to integrate work and life.
Busting up large contact centers into smaller sites has never been easier with cloud based contact center software. Your agents simply plug headsets into a computer with Internet and login to the SaaS contact center software and they are ready to take calls. The best connection to your neighborhood site is a fiber optic cable. It may take time to locate a site with fiber, don’t rely on the carrier to install fiber as it can take thousands of dollars and months to years to complete. Don’t skip the fiber this is the most important decision you will make.
Setting up smaller locations builds in a COOP and DR plan. The best DR plan is another location. The best DR plan includes a contact center platform that auto-detects outages and automatically re-routes the calls to other locations. You never miss a call. This DR strategy insures your contact center system is always online, fast, and safe. Don’t take any shortcuts it’s not worth it in the end.
Specialized Office Systems offers customized solutions to deliver printing, promotional products, apparel, office supplies and business furniture to multiple locations across the country. You will receive the personalized service you want and the attention to detail you need.
Cresa Commercial founded in 1993 was convinced that representing tenants exclusively was the best way to go. Not only would it give our clients the kind of objective, unbiased advice they might not get elsewhere, but it would also give us a unique offering in the real estate marketplace.