Software as a Service (SaaS) is the next generation of software and how it is delivered, priced and managed is what makes it so exciting for contact centers. It is software licensing that is delivered via the internet on a monthly subscription. Contacts can use a SaaS phone systems, eliminating the need for a premised based switch which is so limiting when adding and removing seats, moving the contact center and disaster recovery. Offering more scalability and flexibility.
SaaS makes it simple to manage because the SaaS provider manages the access, upgrades, performance and security allowing the IT professionals to work on other projects. SaaS is typically priced by the number of users and is easily adjusted when the need to add and remove users arise.
In the contact center, the CRM, phone system, payroll, workforce management and the ticketing system are all available in a hosted format, avoiding outages due to server crashes from outdated software. Every time a user logs in, they enjoy the latest version of the software, which is maintained by the provider. IT doesn’t have to load the software on to a server and companies don’t have to spend money on updates-it’s transparent to users. Lastly, the pricing is based on the number of users allowing contact centers to better control expenses and pay only for what they use.
Specialized Office Systems offers customized solutions to deliver printing, promotional products, apparel, office supplies and business furniture to multiple locations across the country. You will receive the personalized service you want and the attention to detail you need.
Cresa Commercial founded in 1993 was convinced that representing tenants exclusively was the best way to go. Not only would it give our clients the kind of objective, unbiased advice they might not get elsewhere, but it would also give us a unique offering in the real estate marketplace.