Activity happens so fast in a contact center that days fly by. While it might seem that just yesterday you implemented a CRM, it’s more probable that it is already time to consider upgrading. Contact centers ebb and flow. Many start out small and soon outgrow applications. It is vital to the effectiveness of the center to take an assessment annually of the software applications that are in use. What is working, what is not working any more, what is integrated with the contact center platform and what could be integrated for a more seamless workflow?
Best in class tools are everything to contact center agents. The best centers retain agents simply by implementing current cloud based contact center software that includes ACDs, dialers, IVRs, call recording, safety features for compliance, CTI’s for popping agent information, as well as integration with other applications like workforce management systems, that agents use every day. All these upgrades make the agent’s day less frustrating now that they have access to everything they need to serve the customer. Ask the agents what is working and what isn’t and you will get firsthand insight on where to start.
Specialized Office Systems offers customized solutions to deliver printing, promotional products, apparel, office supplies and business furniture to multiple locations across the country. You will receive the personalized service you want and the attention to detail you need.
Cresa Commercial founded in 1993 was convinced that representing tenants exclusively was the best way to go. Not only would it give our clients the kind of objective, unbiased advice they might not get elsewhere, but it would also give us a unique offering in the real estate marketplace.