Natural disasters and severe weather impact contact centers ability to do what they are in business to do, take calls. When the contact center is down, business stops, revenue stops and customers who are not impacted by the disaster are frustrated with the stoppage. How do you keep your contact center going no matter what causes the outage? The best disaster recovery plan is a second location where call traffic can be transferred to immediately.
A hosted contact center platform will reroute call traffic instantaneously with no interruption to business. The platform will auto detect a break and you don’t have to do a thing but worry about escaping the flood, hurricane or whatever disaster is pending. With cloud based technology, outages are a thing of the past.
Finally, make sure you know what the disaster recovery plan is. Don’t wait for a crisis and then start looking for the plan. Find the plan or create one if it doesn’t exist. Line up back-up BPOs, or a local location that can be used ahead of time. Negotiating contracts during a tornado won’t be your priority. Plan and be prepared and know that there is a contact center out there that will support you with crisis information, shelter and food information and handle your insurance claims.
Specialized Office Systems offers customized solutions to deliver printing, promotional products, apparel, office supplies and business furniture to multiple locations across the country. You will receive the personalized service you want and the attention to detail you need.
Cresa Commercial founded in 1993 was convinced that representing tenants exclusively was the best way to go. Not only would it give our clients the kind of objective, unbiased advice they might not get elsewhere, but it would also give us a unique offering in the real estate marketplace.