Companies run a variety of special campaigns for various reasons; a company crisis, promoting new products and services, and surveying customers to name a few. Toll free numbers are still used to effectively track the success of marketing campaigns and report the results for each campaign. With the explosion of smartphone shoppers comes “Call Only Ads” where shoppers search and click on phone numbers instead of urls. These calls go directly to the contact center where agents are ready to talk about the specific ad. Smartphone searching has surpassed desktop searching and more contact centers will be geared up to take these types of calls. With the use of a hosted contact center platform, screen pops will prepare agents with information specific to each campaign. The caller gets to the exact person who knows why he is calling.
To make good business decisions managers require good relevant data. The hosted cloud based contact center platform tracks every action on the platform and reports it either live or in a report. Businesses may find they need to move traffic in the middle of the day and having the ability to reroute calls that are holding or calls just coming into the ACD can be rerouted easily from the manager’s dashboard.
Special campaigns don’t have to be overwhelming when you have the proper contact center technology and agents to get the job done.
Specialized Office Systems offers customized solutions to deliver printing, promotional products, apparel, office supplies and business furniture to multiple locations across the country. You will receive the personalized service you want and the attention to detail you need.
Cresa Commercial founded in 1993 was convinced that representing tenants exclusively was the best way to go. Not only would it give our clients the kind of objective, unbiased advice they might not get elsewhere, but it would also give us a unique offering in the real estate marketplace.