Contact center agents have a multifaceted job and are expected to be skilled in communications, problem solving, computer systems, company product and services, sales skills, etc. The qualities of a rock star agent include resiliency; they can bounce back from an upsetting call and take the next one like nothing happened. Top agents are sincerely empathetic without reading or memorizing the script. Empathy comes from their hearts and is conveyed so sincerely that callers can feel it.
Rock star agents know how to balance patience with talk times. They help callers who struggle to articulate their issue and patiently guide the customer to a resolution without rushing or being impatient. They articulate the English language clearly so every caller can get their issue resolved on the first call. All types of customers appreciate agents that are resourceful enough to take initiative and go the extra mile. Look for these rock star qualities in your agents and you too will have rock star customer satisfaction scores!
Specialized Office Systems offers customized solutions to deliver printing, promotional products, apparel, office supplies and business furniture to multiple locations across the country. You will receive the personalized service you want and the attention to detail you need.
Cresa Commercial founded in 1993 was convinced that representing tenants exclusively was the best way to go. Not only would it give our clients the kind of objective, unbiased advice they might not get elsewhere, but it would also give us a unique offering in the real estate marketplace.