Certifications and licenses insure the holder has a certain level of knowledge and experience in a topic. The certificate holder is willing to demonstrate a minimal level of competency through the certification process. To play today HIPAA, PCI and FedRAMP certifications for contact centers are not an option. Security must be a top priority and while implementing a certification doesn’t guarantee, it does lower the risk.
Agents too are required to have the necessary state licensing for health insurance and mortgage applications and processing. Anyone that talks to customers must have a license. Certifications can provide a career path for agents where a traditional career path is limited in a contact center. It takes a commitment to the extra education, an exam process and certain levels of experiences. Many contact centers are providing the pre-licensing education and continuing education (CE) to maintain compliance.
Specialized Office Systems offers customized solutions to deliver printing, promotional products, apparel, office supplies and business furniture to multiple locations across the country. You will receive the personalized service you want and the attention to detail you need.
Cresa Commercial founded in 1993 was convinced that representing tenants exclusively was the best way to go. Not only would it give our clients the kind of objective, unbiased advice they might not get elsewhere, but it would also give us a unique offering in the real estate marketplace.