Culture can make or break an agent’s job experience and a customer’s experience. It can be the deciding factor in accepting a job and keeping that job. As Generations Y and Z outnumber the Baby Boomers technology will continue to drive and change the way contact centers operate today. Today’s technology allows agents to work from home with greater flexibility. Agents just login to a call queue and start taking calls; with SaaS contact center platforms, this gives the agents the ability to do so from anywhere around the world. The trend is to work from anywhere at anytime. While the technology allows agents to do this, the contact center culture will shift in how it is typically managed.
Specialized Office Systems offers customized solutions to deliver printing, promotional products, apparel, office supplies and business furniture to multiple locations across the country. You will receive the personalized service you want and the attention to detail you need.
Cresa Commercial founded in 1993 was convinced that representing tenants exclusively was the best way to go. Not only would it give our clients the kind of objective, unbiased advice they might not get elsewhere, but it would also give us a unique offering in the real estate marketplace.