Everything in a call center is measured, analyzed and improved upon. KPI’s and metrics drive performance, which drives success. Once you determine what metrics are important to your business, you will then want to track them, report them live and capture them for historical purposes so you need an enterprise-wide contact center platform that has the capability to track every action that happens in the contact center.
When you provide agents with real-time data they will thrive to be the best. Great agents always want to know where they stand and how they can improve; give them modern day tools to help them keep score. Scores drive the agent and the agent drives the team and the team wins the game!
Specialized Office Systems offers customized solutions to deliver printing, promotional products, apparel, office supplies and business furniture to multiple locations across the country. You will receive the personalized service you want and the attention to detail you need.
Cresa Commercial founded in 1993 was convinced that representing tenants exclusively was the best way to go. Not only would it give our clients the kind of objective, unbiased advice they might not get elsewhere, but it would also give us a unique offering in the real estate marketplace.